Privacy Policy
ADHD Focus Ltd
ADHD Focus Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.
1. Who We Are
ADHD Focus Ltd provides online ADHD assessment, treatment, and ongoing clinical support delivered by qualified mental-health nurse prescribers. Our services are provided via secure video consultation, telephone, and electronic communication.
We are the data controller for the personal information we collect.
2. The Personal Data We Collect
We may collect and process the following types of personal data:
This includes identification and contact information such as your name, date of birth, address, email address, and telephone number.
We collect health and clinical information relevant to ADHD assessment and treatment, including medical history, assessment outcomes, treatment plans, and medication information.
We may collect information relating to appointments, communications with our service, consent records, and correspondence.
We also collect technical data such as IP address, browser type, and website usage information through cookies and analytics tools.
3. How We Collect Your Data
Your data may be collected when you:
Complete forms on our website
Contact us by email, telephone, or online platforms
Book or attend appointments
Use our website
Engage with our clinical services
4. How We Use Your Data
We use your personal data to:
Provide ADHD assessments, treatment, and ongoing care
Manage appointments and communicate with you
Prescribe and monitor medication safely
Meet legal, regulatory, and professional obligations
Maintain accurate clinical records
Improve our services and website functionality
We will only use your data where we have a lawful basis to do so.
5. Lawful Basis for Processing
Under UK GDPR, our lawful bases for processing your data include:
Performance of a contract for the provision of healthcare services
Compliance with legal and regulatory obligations
Legitimate interests related to service delivery and safety
Explicit consent, where required
Processing of special category health data for medical diagnosis and treatment by qualified healthcare professionals
6. Sharing Your Information
We may share your information only when necessary and appropriate, including with:
Other healthcare professionals involved in your care
Your GP or referring clinician, with your consent or where clinically required
Pharmacies involved in dispensing medication
Regulatory bodies such as the CQC where legally required
Trusted third-party service providers who support our systems and operations
All third parties are required to keep your data secure and confidential.
7. Data Storage and Security
We store your personal data securely using encrypted systems and access-controlled platforms.
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Access to clinical information is restricted to authorised staff only.
8. How Long We Keep Your Data
We retain personal and clinical records in line with NHS, professional, and legal retention requirements.
Clinical records are typically retained for a minimum of eight years after the end of treatment, or longer where required by law.
9. Your Data Protection Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data where applicable
Restrict or object to processing in certain circumstances
Request data portability
Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.
10. Cookies and Website Analytics
Our website uses cookies to improve functionality and understand how visitors use the site.
You can manage or disable cookies through your browser settings. Further details are available in our Cookie Policy.
11. Complaints
If you have concerns about how we handle your data, please contact us directly so we can address the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
ADHD Focus Ltd
Email: [insert service email address]
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.